Are You A Travel Agent Interested In Venturing Into Corporate Travel?

Here Are A Few Things You Need To Know To Kick Start Your Idea.

The era we live in today is travel centered with companies sending out more of their staff abroad to connect and network with potential clients. The focus of travel is now on the traveler and the level of productivity and satisfaction he/she draws from each trip taken. Corporate travel has become a lucrative industry. In this regard, travel agents need more insights concerning corporate travel.

Corporate clients prefer using corporate travel agencies more as compared to the regular travel agents. This is because corporate travel agencies with online systems allow corporate travelers to have access to real-time flight tracking, travel alerts, visa procurement information, currency conversion rates, and the complete information regarding additional travel costs.

Corporate clients have certain expectations from corporate travel agencies which these agencies should be aware of in order to offer satisfactory services to these clients. Let’s have a look at some of these expectations:

  1. Comprehensive Information Regarding The Travel Industry

Being in the travel industry, corporate travel agents are expected to have a vast knowledge about the trends, particularly in the corporate sector. Corporate travel is different from other types of travel. Agents should be well informed about business travel, corporate travel insurance, accommodation needs, meetings and conference hall procurement, and the full spec of activities that corporate clients engage in during travel.

This information should help them serve corporate clients with the level of professionalism expected.

  1. Negotiable Charges

Corporate clients expect corporate travel agencies to offer subsidized charges for their services. These agencies are usually linked up with flight agencies, hotels, car rentals, and meeting facilities which allow them to get subsidized costs which in turn they can channel to their clients. Discounted prices for business travelers come with added privileges such as VIP check-in lines, flight and room upgrades.

Corporate clients expect agents to be able to negotiate their charges and at the same time offer quality services without compromising on comfort and class. Corporate travel agents should be skilled enough to be able to meet this expectation.

  1. Handling Unexpected Or Emergency Changes

Corporate clients frequently make changes for flights such as canceling or rescheduling and these changes come with additional charges when done by airlines or other service providers that process plane tickets.

With corporate travel agents, however, these changes can be done at minimal or no charges whatsoever. Corporate clients expect these travel agents to be able to facilitate these changes at minimal or zero costs. Agents should be able to effectively meet this expectation.

  1. Easily Accessible Emergency Contacts

Travel comes with many uncertainties which sometimes need to be addressed with urgency. Business travelers have the expectation that they can be able to quickly contact travel agents and have the issues sorted out in the quickest way possible.

Corporate travel agents should be able to meet this expectation by having open contact lines that clients can easily dial and get quick responses. They should also be able to professionally solve any problem arising with their clients and keep them satisfied throughout the entire travel process.

With the rise in corporate travel over the years, corporate travel agencies venturing into this business should seriously consider certain important factors in order to maintain a competitive edge within the industry. Let’s look at some of these factors:

  1. Traveler’s Safety

Corporate clients expect that there be strong safety measures in place to ensure the security of their business travelers when they travel. Corporate travel agencies should uphold their security standards. To ensure that this happens, they should establish viable connections with hotel security, airlines, travel insurance providers among other security protocols.

  1. Embracing A Travel Policy

Corporate travel agencies should adopt a travel policy that applies to all corporate travelers. This policy should be a standard by which services are offered and improvements on business travel are done. The adoption of a travel policy means better travel services and more customer satisfaction.

  • Automation and Flexibility

In order to improve the ease of processes, corporate travel agents should automate their processes of corporate travel. They should have platforms such as mobile apps, updated websites, active call lines, and social media platforms that make it easy for business travelers to make inquiries, book tickets, make hotel reservations, and receive travel alerts as well as be able to check conversion rates of currencies. All this should be easy and quick to do.

  1. Focus On Meetings, Incentives, Conferencing, Exhibitions (MICE)

The meeting industry is growing by the day and corporate travelers have fully banked on it. Corporate travel agencies should consider embracing and implementing different procurement methods to offer meeting facilities to business travel clients.

  1. Care Duty

Corporations place a high level of emphasis on risk management. Corporate travel agents should have policies and superior technology such as Concur Risk Messaging to be able to monitor their traveling corporate clients’ location and in the event of an emergency, especially when traveling in regions affected by terrorism, send alerts and offer alternative travel plans as needed.

If you own a travel agency and are interested in venturing into corporate travel, be informed that this sector is growing rapidly and is quite lucrative. With the above facts to consider, you are guaranteed to venture in, get potential corporate clients, offer the best services possible, and receive high ratings from clients as well as referrals. So don’t hold back, go corporate!!!

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Are You A Traveler? Find Out Whether You’re One Of These Types Of Travelers

Traveling is a part of people’s lives. There are those who travel more and those who travel less. Some travel for business, others for vacation, while others have made traveling a lifestyle for them and they just never settle in one place for long. Regardless of nature of travel that one does, traveling is all about fun and is worth doing. Did you know that there are different types of travelers?

Yes, it’s a true fact. While we all travel, we do it differently and this places people in different categories when it comes to travel. Let’s have a look at some of these different types of travelers and their characteristics:

  1. The Know-It-All Type Of Travelers

First off are the know-it-all types of travelers. These travelers make a study of everything regarding travel ranging from travel websites and blogs, to travel guidebooks. Such people find solace in consistently asking the tour guide questions and frequently interrupting him with statements such as ‘fact’ every time the guide makes a factual statement they are conversant with.

  1. The Highly Flexible Go-Anywhere Type Of Travelers

This types of travelers need no plan whatsoever on where to travel. Any place can do and everything works for them. Such travelers go with the flow, have no preferences, and are always open to any travel opportunity. They can enjoy any type of travel experience that comes their way.

  1. The Helpless Type Of Travelers

These types of travelers always feel vulnerable and tend to find everything too overwhelming for them. They will ask the most unexpected and less useful questions and will always need someone to travel with them to help them feel protected and safe.

  1. The Complete Budget Type of Travelers

These types of travelers only travel on a well-planned budget and strictly abide by it to the last digit. They cannot veer off the budget no matter how exciting the trip is or in the rise of a new opportunity that is too appealing to turn down. They take no extra drink, buy no extra food, and pay for no extra fun activity. Abiding by the budget is everything for them.

  1. The Methodical Type Of Travelers

These types of travelers don’t participate in any kind of activity that wasn’t planned for in the first place. Every single moment of their travel time has been planned for and if anything is to go contrary to the plan, they fall into despair. They follow the plan, go where the plan says go, do what the plan says do, and stick to the pre-planned timelines.

  1. The Relentless Complainer Type Of Travelers

These types of travelers tend to find everything regarding the travel not fitting to their standards. They claim to be frequent travelers and they tend to speak with an authoritative voice and attitude. They never find anything to be good enough for them on the entire trip. There’s always something to criticize.

  1. The Repeat Type Of Travelers

These types of travelers have the habit of traveling to the same place for their holidays every year. They never seem to find a new travel destination. They always prefer a certain hotel, love a certain beach, prefer a particular tour guide, and they always have a reason to back up their repeated choices.

  1. The Exercising Type Of Travelers

These types of travelers start their day with an aggressive physical workout, book hotels with gyms and swimming pools and are always selective when it comes to food. They eat healthy to maintain their body stature. Travel to them is always a burn calorie and sweat experience.

  1. The Elegant Photographer Type Of Travelers

These types of travelers carry with them expensive camera gear and invest so much of their travel time taking photos. They make poses and focus their cameras on different things that they want to photograph. They capture every moment and have loads of pictures stored in their camera memory. They tend to rise up early in the morning to capture the sunrise.

  1. The Self Discovery Type Of Travelers

These types of travelers use the travel time to try and discover something new about themselves. They’re always trying to find through their travel time and activities what best defines them and what sets them apart from the rest. At times they tend to isolate themselves from the rest and can take up daring activities to prove something to themselves.

  1. The Non-stop Talking Type of Travelers

These types of travelers don’t walk alone. They are always looking for company and always have something in mind to discuss. They are quite interesting to listen to but can sometimes get on your nerves with their excess chitchat.

  1. The Modern Techie Type Of Travelers

These types of travelers travel with the latest types of gadgets and accessories. They know what’s trending in the world of technology and often look flashy and cool while traveling. They know the latest software, have played the latest games, have the latest music downloaded, and make techie jokes.

  1. The Perpetual Party Animal Type Of Travelers

These types of travelers focus only on having fun. They spend their entire travel time parting in bars. They go where nightclubs are, drink their way into a blackout, and are heavy spenders. They often wake up in the morning with a drinking hangover. They are able to discover even the most hidden underground party joints.

Which type of traveler are you? Which category do you fall into? Regardless of which type you are, traveling is meant to be a fun fair full of memorable experiences. The next time you travel, regardless of your travel personality, make the best of each moment.

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